BenQ America Recalls GV31 Portable Recall: The recalled projectors'

August 3, 2026 — This alert was compiled from official government recall data published by the CPSC. All facts are sourced directly from official records.

American shoppers, listen up. This message is for anyone across the United States who bought a BenQ portable projector online. A new product advisory in the United States affects the BenQ GV31 Portable Projector model. If you own one, it poses a serious fire and burn risk. This device, widely sold across the U.S. through online retailers like Amazon.com, needs your immediate attention. Don't take chances with this particular item.

The Urgent Hazard: What Went Wrong

A danger lurks within certain BenQ portable projectors. The U.S. Consumer Product Safety Commission (CPSC) announced this safety action on July 30, 2026. BenQ America Corp., based in Costa Mesa, California, issued the notice. The problem centers on the lithium-ion battery inside the GV31 projector. This battery can overheat unexpectedly. Such an event creates a severe risk of fire and burns. The official notice states a "risk of serious injury or death from fire and burn hazards." Nobody wants to find out their home electronics are dangerous. Thankfully, no injuries have been reported to the CPSC related to this issue so far. This projector is meant for portability and convenience. It's a small, white, circular device. You'll find it weighs about 3.7 pounds. Its dimensions are approximately 5.2 inches by 8 inches by 7.5 inches. It sits on a gray base and has a built-in speaker. A carrying strap makes it easy to move around. There are control buttons and a lens at the top. Each unit also came with a remote control.

Spotting the Affected Projector: How to Check Your Device

Knowing if your projector is affected is simple. This advisory specifically involves BenQ-branded portable projectors, model GV31. To confirm your model, flip the projector over. Look at the label on the underside of its gray base. Both the brand name "BenQ" and the model number "GV31" are printed there. If your projector matches, stop using it now. This is how you know if your product is subject to this safety notice. You cannot still use this product safely during this period. These particular projectors were sold online. You might have purchased one from the BenQ Store directly. Other retailers included BenQ INFTY lab, Iconic Micro, Memory Express, and Amazon.com. They were available for purchase from July 2023 through May 2026. The price for these units ranged between $500 and $600. So, if you bought a BenQ GV31 projector from any of these online sellers within that timeframe, your unit is part of this product safety action in the United States. Even if you've already used your affected product without incident, the risk remains.

What You Should Do Immediately

Your safety is paramount. Follow these steps without delay if you own an affected BenQ GV31 projector.

1. Stop using the projector right away; disconnect it from any power source and put it in a safe place away from flammable materials.
2. Register your affected product at https://www.benq.com/en-us/support/gv31recall.html to initiate the return process with BenQ America Corp.
3. Contact BenQ toll-free at 866-600-2367 between 8:30 a.m. and 5:30 p.m. CT, Monday through Friday, or email GV31recall@benq.com for assistance.
4. Wait for BenQ to send you a prepaid shipping label and package to return your projector, which they will repair or replace for free, including all shipping costs.

BenQ will provide a free battery repair or a replacement projector, covering all shipping expenses. This service is designed to give you peace of mind.

Critical Disposal Information: Protecting Your Home and Environment

This information is extremely important. Do not throw this affected BenQ GV31 projector into your regular trash. You also can't put it in general recycling streams like curbside bins. Standard used battery recycling boxes, found at many retail and home improvement stores, are also not suitable for this specific item under advisory. Lithium-ion batteries subject to safety notices carry a greater risk of fire. They need special handling for disposal. Your local municipal household hazardous waste (HHW) collection center might accept this affected lithium-ion battery or device. Always call them ahead of time. Ask specifically if they accept lithium-ion batteries from safety advisories. If they do not, contact your municipality. They can guide you on the proper disposal methods for hazardous materials. Proper disposal ensures both community safety and environmental protection. Improper disposal could lead to serious incidents. This safety advisory was announced by the U.S. Consumer Product Safety Commission (CPSC). For the official notice and complete details, visit www.cpsc.gov.

Frequently Asked Questions

Q: Is the BenQ GV31 projector safe to use after this safety announcement?

No, you should stop using the BenQ GV31 projector immediately. Its lithium-ion battery poses a fire and burn hazard, making it unsafe.

Q: How do I know if my BenQ projector is the one being addressed by this advisory?

Check the label on the underside of your projector's gray base; if it says "BenQ" and the model number is "GV31," your unit is part of this safety action.

Q: What should I do if I already used my BenQ GV31 projector without any problems?

Even if you've used it without issue, the potential hazard remains; stop using it immediately and follow the safety instructions to return it for repair or replacement.

Q: How do I get a replacement or repair for my affected BenQ GV31 projector?

You need to contact BenQ by registering at their advisory website or calling their toll-free number; they will provide a free battery repair or a new projector, along with prepaid shipping.

Q: Can I just throw the affected BenQ GV31 projector in the trash or regular recycling?

No, due to the fire risk from its lithium-ion battery, this device under advisory must not be put in regular trash or recycling; contact your local household hazardous waste center for proper disposal guidance.